Privacy Policy

ChronicRelief.org (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our website at chronicrelief.org (the “Site”).

1. Information We Collect

a. Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Form Submissions: When you use our contact form, we collect your name, email address, subject selection, and message content. This information is stored securely in our content management system.
• Newsletter Subscriptions: If you subscribe to our newsletter or join our mailing list, we collect your email address and any additional information you choose to provide.

b. Information Collected Automatically

When you visit the Site, certain information is collected automatically, including:

• Analytics Data: We use Google Analytics to understand how visitors interact with our Site. This includes information such as pages visited, time spent on pages, referring URLs, browser type, device type, and approximate geographic location (based on IP address). Google Analytics uses cookies to collect this data. For more information on how Google processes this data, please visit Google's Privacy Policy.
• Cookies: We use essential and analytics cookies to operate the Site and improve your experience. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries submitted through the contact form
• To send educational content and updates if you have subscribed to our newsletter
• To analyze Site usage and improve our content and user experience
• To maintain the security and functionality of the Site
• To comply with legal obligations

3. How We Store Your Information

Contact form submissions are stored in our secure content management system (Sanity.io). We retain this data for as long as necessary to respond to your inquiry and for our legitimate business purposes. Analytics data is processed and retained by Google Analytics in accordance with their data retention policies.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party services to operate our Site, including Vercel (hosting), Sanity.io (content management), and Google Analytics (analytics). These providers only have access to the information necessary to perform their services and are obligated to protect it.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.

5. Provider Directory Information

The healthcare provider listings in our directory are compiled from publicly available data sources, including the National Plan and Provider Enumeration System (NPPES). This information is already part of the public record. If you are a listed provider and wish to update or remove your listing, please contact us through our contact form.

6. AI-Assisted Content

Some content on this Site is generated or summarized with the assistance of artificial intelligence technologies. While we use AI tools to help synthesize and translate published medical research, no personal user data is shared with AI systems for the purpose of content generation. AI tools are used exclusively to process publicly available medical research data.

7. Your Rights & Choices

You have the following rights regarding your information:

• Access & Deletion: You may request access to, correction of, or deletion of any personal information we hold about you by contacting us.
• Opt-Out of Analytics: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.
• Cookies: You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.
• Newsletter Unsubscribe: You may unsubscribe from our emails at any time by using the unsubscribe link included in each email.

8. Children's Privacy

ChronicRelief.org is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through our contact page.